Privacy Policy

1. Introduction

At Reflolabs, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our returns and warranty management services.

2. Information We Collect

We collect only the following information that you provide directly to us:

• Customer name
• Customer email address
• Customer phone number
• Customer mailing address

We collect this information solely for the purpose of processing returns and warranty claims.

3. How We Use Your Information

We use the information we collect exclusively to:

• Process returns and warranty claims
• Communicate with you about your returns and warranty claims

We do not use your information for any other purpose, including marketing or data analysis.

4. Data Retention

We automatically delete all customer personal information (name, email, phone number, and address) after 30 days from the completion of your return or warranty claim. This ensures your privacy is protected and we only retain your information for as long as necessary to provide our services.

5. Data Security

We implement appropriate technical and organizational measures to maintain the security of your information, including encryption, access controls, and regular security assessments.